多益聽力技巧!多益準備「電話訊息」結構句型拆解術

2019/12/30
多益聽力技巧!多益準備「電話訊息」結構句型拆解術

電話訊息是TOEIC多益第四部分「簡短獨白」(Short Talks)的必考聽力類型。在十個題組中,電話訊息經常占了兩個或三個題組。電話留言包括辦公室、企業、公用事業的預錄訊息,或者私人電話留言,例如邀請面試、改變會議時間、訂購商品。面對變化多端的電話訊息主題,考生該如何準備呢?

電話訊息結構與常見句型

雖然考生無法預測電話訊息的主題或者與這些主題相關的字彙,可是大部分的電話訊息都擁有相同的結構,而且某些句型經常出現在電話訊息中。藉由熟悉這些結構與句型,考生可以更容易聽懂電話訊息的重點,也更容易回答聽力理解題。

讓我們用以下的範例,分析電話預錄訊息的結構與常見句型。

Thank you for calling Northeastern TV. If you know the extension number of the person you are trying to reach, you may dial it now. Or, press 1 for Marketing. Press 2 for Media and Advertising Sales. Press 3 for Public Relations. Press 9 for the operator. Press the star key if you'd like to listen to this message again.

我們可以發現,大部分的電話預錄訊息都有以下的要素。

1. 問候:問候來電者,並且提到人名或公司名。這幫助來電者確認他們撥通的是正確的電話。
2. 指示:通常指示來電者他們要做甚麼事的話,可以按哪個數字鍵,或者撥打另一支電話。

與這兩個要素相對應的常見句型如下。

問候

Thank you for calling Northeastern TV. Our business hours are Monday through Friday, 9 am to 6 pm.

Hello. You have reached ACE Home Shopping. All of our agents are currently busy.

Hi. This is Derrick Black. I'm not available to answer the phone right now.

指示

If you wish to speak to a customer service representative, please press 9.

For technical support, press 4.

Please leave your name and number, and I'll get back to you as soon as I can.

根據相同的邏輯,讓我們用以下的範例,分析電話留言的結構與常見句型。

Hello. Good morning, Ms. Nelson. This is Marie Duncan calling from Dr. Baker's office. I'd like to remind you of your appointment this Thursday at 4 p.m. Please bring your insurance card and ID so we can make a copy for our records. If you need directions to the office, please call us at 250-574-3258. Enjoy your day and we'll see you on Thursday.

我們可以發現,大部分的電話留言都有以下的要素。

1. 問候:告知來電者的身分。
2. 來電目的:告知來電者撥打電話的目的。
3. 請求事項:職場電話留言經常會請求對方做某事。
4. 聯絡方式:告知來電者的聯絡方式,以幫助聽留言者之後聯絡。

與這四個要素相對應的常見句型如下。

問候

Hello. Good morning, Ms. Nelson. This is Marie Duncan calling from Dr. Baker's office.

Hello, Mr. Kuan. My name is Sonia Castro. I'm calling from COTEX.

來電目的

I'd like to remind you of your appointment this Thursday at 4 p.m.

I'm calling because I can't meet you today.

I just want to tell you that I'm going to be late for the meeting.

請求事項

Please bring your insurance card and ID so we can make copies for our records.

Could you email me a copy of your presentation?

聯絡方式

Please call me at 250-574-3258.

My email address is robert@yourmail.com.

電話訊息聽力技巧

Step 1: 閱讀題目,判斷題目所對應的結構要素

讓我們看以下的例題。

1. What department has the caller reached?
(A) Sales
(B) Billing
(C) Media Service
(D) Customer Service

2. What kind of business is Milnor Corporation?
(A) A garden retailer
(B) A food wholesaler
(C) An energy supplier
(D) An auto manufacturer

3. According to the message, what can the caller do online?
(A) Submit a price inquiry
(B) Place a purchase order
(C) Check their order status
(D) View a product catalogue

根據前兩題,我們可以判斷這是一則公司行號的預錄訊息。由於來電者所撥通的單位(第一題)以及公司資訊(第二題)經常在預錄訊息的「問候」中被提及,所以考生必須專心聽訊息的前幾句。至於第三題,我們可以判斷相關的資訊會出現在訊息中「指示」的部分。

讓我們用相同的方式,觀察以下的電話留言例題。

4. Why is Mr. Brown calling?
(A) He is not feeling well.
(B) He is meeting a client.
(C) He is going out of town.
(D) He is caught in a traffic jam.

5. What does Mr. Brown ask Gina to do?
(A) Book a restaurant
(B) Pick up his children
(C) Order some supplies
(D) Cancel an appointment

6. What will Mr. Brown do tomorrow?
(A) Stay home
(B) Call a client
(C) Go camping
(D) See a doctor

第四題詢問Mr. Brown來電原因,所以考生必須注意聽留言一開始的前幾句。第五題詢問Mr. Brown請Gina做甚麼事,所以考生必須專心聽留言中半段的「請求」。至於第六題,考生可以預測相關的資訊會出現在第五題之後,這是因為多益的題目通常按照聽力內容的順序出題。

Step 2: 利用電話訊息的句型聽出答案

當考生閱讀過題目,並且利用電話訊息的結構預測題目資訊可能出現的位置,聽力內容開始播放後,考生便可以利用上述的電話訊息句型聽出題目的答案。

讓我們看以下電話預錄訊息題目的文字稿,句型部分用底線標示。

You have reached the Customer Service Department at Milnor Corporation, your number one choice of food and beverage supplies. All of our agents are serving other customers but we would like to return your call as soon as possible. For current pricing information or to check the status of your order, please visit us online at www.milnor.com. Otherwise, please leave us a message with your name and phone number after the beep. If you would like to return to the previous menu, press the pound key now.

第一題的話,訊息一開始就說「這是Milnor公司的客服部門」(You have reached the Customer Service Department at Milnor Corporation),所以答案為(D) Customer Service。至於第二題,電話訊息提到Milnor公司是「您食品飲料供應的最佳選擇」(your number one choice of food and beverage supplies),所以答案是(B) A food wholesaler。至於第三題,訊息提到「如果您想要最新價目資訊或查詢訂單狀態,請至我們的網站www.milnor.com查詢」(For current pricing information or to check the status of your order, please visit us online at www.milnor.com.),所以答案是(C) Check their order status。

讓我們也看以下電話留言題目的文字稿,句型部分用底線標示。

Hi, Gina. This is Mr. Brown. I'm calling because I've caught a cold and won't be in today. Please call Ms. Tanaka from WebMatic and cancel our meeting today. I'll schedule with her when I come in next Monday. Oh, can you also check my computer? I left late last night, and I probably forgot to turn it off. That's it. Thank you. I'm still taking my kids camping tomorrow because they've been looking forward to it. Have a nice weekend and see you on Monday. Bye.

第四題的話,留言一開始Mr. Brown提到「我打電話的原因是我感冒今天無法進公司」(I'm calling because I've caught a cold and won't be in today.),所以答案為(A) He is not feeling well.。至於第五題,Mr. Brown提到「請打電話給WebMatic的Tanaka小姐取消我們今天的會議」(Please call Ms. Tanaka from WebMatic and cancel our meeting today.),所以答案為(D) Cancel an appointment。至於第六題,Mr. Brown提到「我明天還是會帶我的小孩去露營」(I'm still taking my kids camping tomorrow),所以答案為(C) Go camping。

總結

在本篇文章中,我們解釋如何利用電話訊息的結構與句型,聽懂電話訊息的內容。希望考生能夠應用在平常的練習與正式的考試中。請持續關注我們的學習文章,一起戰勝多益喔!

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