課程範圍囊括銷售相關的商業主題。透過實戰對話及範例，有效強化業務人士在買賣行為中的英語溝通能力。
英文程度第L3~L5級學員。
| 情境 | 堂數 | 英文名稱 | 中文名稱 |
|---|---|---|---|
| Placing an Order and Arranging Shipment | 1 | Placing an Order to a Factory | 工廠訂單 |
| 2 | Emergency Reorder | 緊急訂單 | |
| 3 | Arranging Shipment by Mail | 安排運送郵件 | |
| 4 | Reply to Shipping Arrangement | 回覆運送安排 | |
| Customer Service | 5 | Complaint Letter | 抱怨信件 |
| 6 | Responding to Complaint Letter | 回覆抱怨信件 | |
| 7 | Handling a Dissatisfied Customer | 客訴處理 | |
| 8 | Fixing a Technical Problem | 技術問題解決 | |
| Sales | 9 | Making Cold Calls—A Cool Customer | 陌生電話開發-優質客戶 |
| 10 | Making Cold Calls—It’s a Date! | 陌生電話開發-時間確定OK | |
| 11 | Sales Skills I | 銷售技巧一 | |
| 12 | Sales Skills II | 銷售技巧二 | |
| 13 | Writing a Call Report | 電話開發報告 | |
| Signing a Contract | 14 | Contract for Sale of Goods | 產品銷售合約 |
| 15 | The Devil’s in the Detail | 魔鬼藏在細節中s | |
| 16 | On the Dotted Line | 合約簽訂完成 |