學習常見的「電話英文」溝通實用句型，透過實際應答對話的情境演練，加上職場互動的禮儀傳授，進而完成滿分的電話溝通。
英文程度第L2~L4級學員。
| 情境 | 堂數 | 英文名稱 | 中文名稱 |
|---|---|---|---|
| Telephoning | 1 | Incoming Calls | 進線電話 |
| 2 | Outgoing Calls | 外線電話 | |
| 3 | Telephone Messages | 電話留言 | |
| 4 | Finding the Right Person | 詢問窗口 | |
| 5 | Making an Appointment | 預約 | |
| Office Issues | 6 | Taking Time Off | 抽空 |
| 7 | Settling into a New Work Station | 新辦公環境 | |
| 8 | Applying for Office Supplies | 申請辦公用品 | |
| The First Day of Work | 9 | Are You New Here? | 新人報到 |
| 10 | Accommodation | 職場環境 | |
| 11 | Introducing Yourself | 自我介紹 | |
| Telephone Conversations | 12 | Telephone Etiquette | 電話禮儀 |
| 13 | Taking and Leaving Messages | 留言 | |
| 14 | Phone Reception Difficulties | 收訊問題 | |
| Employee Issues | 15 | Promotions | 工作升遷 |
| 16 | Employer-Employee Relations | 勞資關係 |