OK. So you’re sure you understand everything? 好了，你確定你全部都瞭解了嗎？
I think so. It doesn’t seem too difficult 應該是吧，看起來並沒有很困難。
OK. Great. Well, I could use a break, 太好了，嗯，我可以暫時休息一下了，
so I’ll be back in a few minutes. I will see you later. 那我幾分鐘後會回來，等會兒見。
OK. I’ll see you when you get back. 好的，等你回來見囉。
Hector? 赫克托爾？
Mrs. Smith! How are you? 史密斯太太，你好嗎？
I’m fine, thanks. What are you doing here? 我很好，謝謝，你在這裡做什麼呢？
I didn’t know you worked here. 我不知道你在這裡工作。
It’s my first day. And you are my first customer! 這是我第一天(上班)，而你是我的第一位顧客!
How can I help you? 我能替你做什麼呢？
Well, I have a little problem. 嗯，我這兒有點小問題。
Really? What is it? 是嗎？什麼問題呢？
I want to return this sweater. 我想退還這件毛衣。
Oh? OK. What’s wrong with it? 哦？好，它有什麼問題嗎？
Well, my sister gave it to me for my birthday. But it’s too big, 嗯，我姐姐把它送給我當生日禮物，但是太大件了，
and I don’t really like the color. I don’t usually wear red. 還有，我不是很喜歡這顏色，我不常穿紅色的衣物。
OK, let me see. Uh, do you have the receipt? 嗯，讓我確認，啊，妳有收據嗎？
Er . . . No, I don’t. Do I need the receipt? 噢…沒有，我沒有，我需要有收據嗎？
Yes, I think you do. Yes, you do need the receipt to return it. 是，我想妳需要有。是的，你一定要有收據才能退貨。
Hello, Miss Smith. Is everything OK? 哈囉，史密斯太太，還順利嗎？
Well, I want to return this sweater, but I don’t have the receipt. 嗯，我想退還這件毛衣，但是我沒有收據，
It was a present. 它原是件禮物。
Oh, I see. Well, you can exchange it for something else in the store. 呃，我明白了，嗯，你可以拿它來換店裡的其他衣物，
Do you see anything you’d like in the store? 店內有什麼是妳喜歡的呢？
Actually, I really like that blouse over there. 事實上，我真的很喜歡那邊的那件女用襯衫。
Well, maybe you can exchange this sweater for that blouse over there. 嗯，你也許可以用這件毛衣來交換那件女用襯衫。
Here you are Mrs. Smith. This looks just your size. 史密斯太太，妳要的襯衫在這兒，這件看起是妳的尺寸。
Great. It’s perfect. How much is it? 太好了，很合身，多少錢呢？
It is $59.50. 59.50美元。
Oh . . . the sweater was only 52 dollars. What can I do? 哦…毛衣價格只有52元，我該怎麼辦呢？
Oh, that’s OK. You can just pay the difference. That would be $7.50. 哦，那沒問題，妳只要補差額即可，再給我7.50元。
OK, that’s fine. Thanks, Mateo. 好，聽起來不錯，謝謝，馬特歐。
Hello, boys. Everything OK here? 哈囉，小子們，這裡一切都還順利嗎？
Why, yes, Mr. Patel. Everything is just fine. 為什麼問呢？帕托先生，一切都很好，
I wanted to return something, and Hector and Mateo have been very helpful. 我想要退貨，赫克托爾和馬特歐都很幫忙。
Is that so? 是真的哦？
Yes. They helped me make an exchange. The service has been excellent. 是的，他們協助我換貨，服務真是太優秀了。
I think you have a couple of good employees, Mr. Patel 我認為你有幾個好的員工，帕托先生。
Fantastic! Good work, boys! 了不起呀，做得好，小子們。
Just doing our jobs! 我們只是做好我們份內的事。