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Shipping loads of packages this holiday season is the online retail giant Amazon.com.
今年聖誕佳節，網路零售巨擘亞馬遜寄送了許許多多的包裹。

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In so many different countries working away, thousands of seasonal workers have been brought in to pack and ship those holiday orders,
在許多不同國家，數以千計的季節性員工都忙著包裝及運送這些為了節日而訂購的商品，

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but how do they do it all so quickly? Do you ever wonder?
但他們怎麼能夠動作那麼快？你有沒有納悶過這個問題？

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You know, you click on "check out" and two days, three days later you've got it.
你只要點擊「結帳」，兩、三天後即可收到貨品。

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Well, Poppy Harlow shows us what happens once you click that "place your order" button.
帕比‧哈洛即將告訴我們，你一旦點擊「送出訂單」的按鈕，接下來會發生些什麼事情。

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Alright, so do you ever wonder what happens at Amazon.com after you hit that order button?
好，你有沒有納悶過自己按下訂購按鈕之後，接下來在亞馬遜會是什麼樣的狀況？

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It is certainly crunch time for the company,
這時對於該公司來說無疑是極為忙碌的時刻。

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and we got a behind-the-scenes look at Amazon.com, one of their biggest warehouses,
我們參訪了亞馬遜的幕後作業，到他們在國內最大的一座倉庫，

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or fulfillment centers, in the nation to see exactly how it works. Take a look.
或者稱為履行中心，看看他們究竟如何運作。來看看吧。

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This is where our receivers are receiving product, adding to Amazon's selection.
這裡就是我們的接收人員接收產品的地方，添加亞馬遜的商品目錄。

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They scan all of these items into these storage bins using radio frequency technology,
他們利用無線射頻技術把這些物品全部掃描到存貨箱裡，

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activates it live on our Web site and it's available to customers.
並且即時在我們的網站上開賣，於是顧客即可選購這些商品。

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I've seen stuff that I've never seen before in my life.
我看過這輩子從來沒見過的東西。

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You've got extension cords. Can I pick these up?
你們有延長線，我可以拿起來嗎？

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You can. Just do me a favor.
可以，幫我個忙就好。

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Put them back in the same place.
放回原來的地方。

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I will mark this so we know exactly where that extension cord needs to go back.
我把它加上標記，這樣我們就知道這條延長線應該放回什麼地方。

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Alright, here's the extension chord, right below it you have this, crystal candleholders.
好，這是延長線，下面則是水晶燭台。

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That's right.
沒錯。

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It doesn't make sense that these would be together, but this makes the most sense for Amazon.
這些東西放在一起實在不合道理，但是對亞馬遜而言卻是再合理也不過。

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It does.
的確。

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Why?
為什麼？

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We optimize our storage space.
我們充分利用倉儲空間。

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Between the time that I order something online and Amazon.com
我在網路上訂購一件商品，

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and it gets pulled from one of these shelves, or another distribution center, how long is that?
然後貴公司將這件商品從這些貨架上或是另一座配送中心取出來，這段時間需要多久？

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Hours.
好幾個小時。

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Hours?
好幾個小時？

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We've got over 500,000 square feet that we house inventory in.
我們的倉儲區面積超過五十萬平方英尺，

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And so our challenge is to quickly get all of those items into one spot so we can package them and get them on the road to the customer.
所以我們面臨的挑戰就是要迅速把這些物品全部集中到一個地方，以便包裝起來，送往顧客手上。

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This is an order that's ready to be shipped. The blue light tells us that it's ready to be shipped.
這份訂購商品已經準備出貨了，藍燈表示已經可以出貨了。

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Yeah.
嗯。

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It's gonna go in a carton here. We're gonna scan it into the carton.
商品會放進這個紙箱裡。我們掃描之後，就會把它放進紙箱。

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It's gonna go down this conveyor, get sorted out, and then get weighed and shipped right behind us here.
紙箱會由這道輸送帶運下去，分類、秤重，然後從我們身後這邊運送出去。

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We're gonna close that trailer door, and off to the customer.
只要把拖車的門關上，貨品就上路了。

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We've hired over 15,000 temporary associates to help us through the holiday season in North America.
我們在北美雇用了超過一萬五千名臨時員工，協助我們應付聖誕假期。

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So what does that mean for a facility just like this?
像這裡這座倉庫必須雇用多少人？

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Thousands of jobs.
好幾千人。

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Right now is the busiest time. It's just not gonna stop until Santa comes down the chimney.
現在是最忙碌的時候。在聖誕老公公爬下煙囪之前，我們都閒不下來。

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And you know, last year on their busiest day, right around this time, Amazon.com had 9.5 million orders in one day alone.
去年最忙碌的日子也是差不多在這個時候，當時亞馬遜一天就收到了九百五十萬筆訂單，

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That's about 110 orders per second. We'll see if its actually busier this year.
大約是每秒一百一十筆訂單。我們可以看看今年會不會更忙碌。

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And the facility we just showed you in Nevada, that's about 580,000 square feet, but it's not the biggest one.
我們剛帶您參觀的倉庫位於內華達州，佔地五十八萬平方英尺，但還不是最大的一座。

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The largest one is in Phoenix, Arizona -- 1.2 million square feet.
最大的倉庫位於亞利桑那州鳳凰城，佔地一百二十萬平方英尺。

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By the end of the year, they're gonna have 52 of those fulfillment centers worldwide.
到了今年年底，他們在世界各地將有五十二座這種履行中心。