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Shipping loads of packages this holiday season is the online retail giant Amazon.com.

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In so many different countries working away, thousands of seasonal workers have been brought in to pack and ship those holiday orders,

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but how do they do it all so quickly? Do you ever wonder?

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You know, you click on "check out" and two days, three days later you've got it.

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Well, Poppy Harlow shows us what happens once you click that "place your order" button.

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Alright, so do you ever wonder what happens at Amazon.com after you hit that order button?

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It is certainly crunch time for the company,

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and we got a behind-the-scenes look at Amazon.com, one of their biggest warehouses,

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or fulfillment centers, in the nation to see exactly how it works. Take a look.

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This is where our receivers are receiving product, adding to Amazon's selection.

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They scan all of these items into these storage bins using radio frequency technology,

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activates it live on our Web site and it's available to customers.

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I've seen stuff that I've never seen before in my life.

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You've got extension cords. Can I pick these up?

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You can. Just do me a favor.

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Put them back in the same place.

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I will mark this so we know exactly where that extension cord needs to go back.

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Alright, here's the extension chord, right below it you have this, crystal candleholders.

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That's right.

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It doesn't make sense that these would be together, but this makes the most sense for Amazon.

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It does.

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Why?

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We optimize our storage space.

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Between the time that I order something online and Amazon.com

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and it gets pulled from one of these shelves, or another distribution center, how long is that?

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Hours.

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Hours?

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We've got over 500,000 square feet that we house inventory in.

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And so our challenge is to quickly get all of those items into one spot so we can package them and get them on the road to the customer.

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This is an order that's ready to be shipped. The blue light tells us that it's ready to be shipped.

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Yeah.

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It's gonna go in a carton here. We're gonna scan it into the carton.

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It's gonna go down this conveyor, get sorted out, and then get weighed and shipped right behind us here.

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We're gonna close that trailer door, and off to the customer.

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We've hired over 15,000 temporary associates to help us through the holiday season in North America.

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So what does that mean for a facility just like this?

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Thousands of jobs.

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Right now is the busiest time. It's just not gonna stop until Santa comes down the chimney.

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And you know, last year on their busiest day, right around this time, Amazon.com had 9.5 million orders in one day alone.

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That's about 110 orders per second. We'll see if its actually busier this year.

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And the facility we just showed you in Nevada, that's about 580,000 square feet, but it's not the biggest one.

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The largest one is in Phoenix, Arizona -- 1.2 million square feet.

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By the end of the year, they're gonna have 52 of those fulfillment centers worldwide.
