There are those people who want something a little more modest, clean, safe and comfortable. 有些人想要樸素一點、乾淨、安全又舒適的住宿地點。
And for those, there is, of course, Tune Hotels in Malaysia. 當然，這樣的人可以住馬來西亞的和諧飯店。
There, you pay for the bed, and everything else is extra. 在那裡，你只付床舖的錢，其他一切都必須額外購買。
Tune Hotels have a pay-as-you-go system, which means you can book a room for very little. 和諧飯店有一套依據住宿內容付費的制度，也就是說你能夠以很低的價格訂到房間。
But if you fancy upgrading your stay, it comes at a price. 不過，如果你想要升級住宿享受，就必須付出代價。
I was given a tour of the Kuala Lumpur hotel by the chief exec, and, of course, we stopped off in one of the rooms. 執行長為我導覽吉隆坡和諧飯店，當然，我們參觀了一下其中一間客房。
In any hotel at any price point, the single most important thing is not the fancy amenities in the bathroom; it's this. 在任何價位帶的任何飯店裡，最重要的一件東西不是衛浴裡的花俏設施，而是這個。
And that is a very, very good bed. 這真是一張非常、非常不錯的床。
Thank you very much. 非常謝謝你。
I've got to pay extra for that, though, haven't I? 可是那個（編註：冷氣）我得要額外付費，對不對？
Yes, you do. And the reason behind that is very simple. 沒錯，你要付費，而且背後的原因很簡單。
Aw, come on. We are in a tropical country. Everybody's gonna have to buy that. 哎呀，拜託。我們人在熱帶國家，大家一定都得使用那個的。
We're all about making sure that we ask our guest[s] to help us to actually reduce our costs and help them at the end of the day. 我們最關注的事情，是確實請求我們的顧客協助我們實際降低成本，而這到頭來對他們也有幫助。
The more we can actually save money or ask them to help us save money, [the more] we give it back to them in terms of the great rates which we provide. 我們能實在地省愈多錢或是請他們省愈多錢，就愈能提供絕佳的價格來回饋他們。
Mark Lankester explained what for him constitutes value for money. 馬克．蘭克斯特解釋了他心目中認為怎麼樣才叫花錢值得。
Whether it's a three-star hotel room or five-star hotel room, it's about value for money -- 不論是三星飯店的客房還是五星飯店的客房，重點都在於錢花得值得——
what you get within it and when can you [can] actually get it. 你付出的費用能夠得到什麼樣的服務，以及實際上什麼時候能夠得到。
We actually always go back to our guests. Let me give you an example. 我們其實總是會回歸到我們的顧客。讓我舉個例子。
When we first started, we didn't actually have TVs in the room[s], 我們剛開業的時候，房間裡其實沒有電視，
because our guests were saying, "It's not important. I'm not spending time within the room. 因為我們的顧客說：「電視不重要，我不會待在房間裡。
I'm out at business meetings. I'm seeing whatever Kuala Lumpur has to provide for me." 我在外面參加商務會議。我要看看吉隆坡有什麼值得我遊覽的地方。」
But then those guests were slowly coming back and they were saying, 不過，後來那些顧客慢慢回流，並且說：
"Well, I'll tell you what, I love the model. I like this 'pay as you use it.' If I don't need it, I'd take it. 「跟你說，我很喜歡這種模式。我喜歡這種『隨付隨用』的做法。我如果不需要就算了，
But if you'd put it there, charge us when we use it." 可是你們如果放在房間裡，我們有用就跟我們收費。」
So, when I hear it from people who are making sure I can be in business, that's an important... you gotta listen to your guest[s]. 所以，我聽到肯定我能做此生意的人說這樣的話，那是個非常重要的……你必須聽顧客的心聲。
So, we've now added television[s] into all of our rooms, and our guests will take them when they require them. 所以，我們現在已經在所有房間裡都安裝了電視，我們的顧客有需要時就會開電視來看。
Good to see you, Mark. Thank you. 很高興和你見面，馬克。謝謝。
Thank you, Richard. 謝謝你，理查。
KL offers far more than places where you can almost choose your price. 吉隆坡不只有讓你幾乎能自由選擇住宿價格的飯店。
The Majestic Hotel is one of the most luxurious places to stay in the Malaysian capital. 大華飯店是馬來西亞首都最奢華的住宿地點之一。
And over afternoon tea, I chatted value-for-money with the general manager. 我和這家飯店的總經理一面喝下午茶，一片閒聊有關花錢值得的看法。
I mean, I don't care whether you're a millionaire or whatever; 我是說，我不管你是百萬富翁還是什麼的，
everybody wants to get what they pay for in their value for money. Would you agree? 每個人都希望自己付出的金錢能夠換得換取他們心中認為值得的事物。你同意嗎？
That is... I absolutely agree. So, that's why, to us, we are not selling hospitality. 那……我完全同意。所以，那就是為什麼我們的賣點不是殷勤款待。
To us, we are selling an art. 對我們來說，我們在販賣一種藝術。
This art is our passion, and I hope that everyone in my team is able to deliver that art toward every single guest. 這種藝術是我們的熱情所在，我也希望我團隊裡的每個人都能夠向每一位顧客傳達那種藝術。
Because... that's interesting, 因為……這很有趣，
because your value-for-money product isn't really just the room and the hot shower, is it? 因為你們值得花錢的產品其實不只是房間和熱水淋浴，對不對？
No, it's a lot more than that. 對，遠遠不只是如此。
It's history. It's our historical building, and all the Malaysian culture that comes with it. 重點還在於歷史，在我們的歷史性建築，還有一切伴隨其中的馬來西亞文化。
Simplicity and pared-down style on one hand, sumptuous elegance on the other -- 一邊是簡單、能省則省的風格，另一邊是奢華高雅的風格——
both in their own way offering value for money. 兩者都以其之道提供值得花錢的服務。
Which of the two works better for you 這兩者哪個比較適合你，
will, of course, depend on your values and the nature of the travel you've chosen to take. 當然就取決於你的價值觀以及你選擇從事的旅行的本質。